Welcome to the website of Brownz Voyage. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. These terms apply to all visitors, customers, and users who access our services.
If you do not agree with any part of these terms, please refrain from using our services.
Brownz Voyage provides travel-related services including but not limited to:
All services are subject to availability and the rules and regulations of the respective countries and service providers.
Customers are responsible for:
Brownz Voyage is not responsible for delays or rejections caused by incorrect or incomplete information provided by the customer.
Visa approvals are solely at the discretion of the respective immigration authorities. Submission of an application through Brownz Voyage does not guarantee visa approval.
Processing times may vary depending on the immigration department and government policies.
Full or partial payment may be required before processing travel services.
Payments once made for visa processing, airline tickets, hotel bookings, or other travel services may be non-refundable depending on the supplier’s policies.
Customers will be informed of applicable charges before confirming bookings.
Refunds, if applicable, will be processed according to the service provider’s policy and the internal policy of Brownz Voyage.
Visit visa services and minor matters: refunds may take up to 7 working days.
Tour package service: refund may take up to 14 working days.
Residency visa services: refunds may take up to 14 working days.
Refunds are processed only after completion of account verification and may be delayed due to supplier processing timelines.
Changes to confirmed bookings may be subject to additional charges depending on airline, hotel, or supplier policies.
Brownz Voyage is not responsible for cancellations or changes caused by airlines, hotels, immigration authorities, or other third-party service providers.
Brownz Voyage acts as an intermediary between customers and travel service providers. We shall not be held liable for:
Customer information collected through our website or services will be handled according to our Privacy Policy and will be used solely for processing travel services and communication purposes.
Users agree not to misuse the website of Brownz Voyage by introducing viruses, attempting unauthorized access, or using the website for illegal activities.
Brownz Voyage reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website indicates acceptance of the updated terms.
For inquiries regarding these Terms of Service, customers may contact:
Brownz Voyage
Customer Support Team
Email: support@brownzvoyage.com
Phone: +94 812353606
